Sales, Return & Refund Policies

Payment Terms: Every Old World Stonework’s creation is considered a custom order. It is always our goals to accomplish our customer’s unique applications and goal associated with their new cast stone focal point. Prepay with check, credit card or C.O.D. (Freight company charges 6% of final balance) Any changes made after an order has been placed is subject to additional fees. NSF checks are subject to a $25 service fee.

Deposit: A 50% non-refundable* deposit is required on all orders before production can begin. *Please note that if an order is canceled before it is placed into production then you may be eligible for a full refund. Payment is due in full before shipment.

Exchanges For Damaged Products: All orders are produced and shipped from our factory. The customer is responsible for all freight charges to and from the factory. All claims on apparent or concealed shipping damage should be reported to Old World Stoneworks immediately. Save all broken stones and all packing material. Old World Stoneworks will replace any chipped or broken pieces that are reported to info@oldworldstoneworks.com within one week of original product delivery.

Returns: If an order is returned after it has shipped, there is a 50% return/restocking fee. A refund of no greater than 50% (less the freight and crate) will be issued. Upon arrival at our factory of the return, stones then will be inspected for damage.  If any stones are damaged on the return, the cost of these stones will come out of the customers 50% refund. The customer is responsible for making their own return shipping arrangements and any additional shipping costs, ie recrating and handling fees to our factory.

Cancellations: If an order is canceled after production has begun and before shipment, then the 50% deposit is non-refundable. If the product has been paid in full and has not shipped, a 50% refund will be issued without delay.

Warranty: Our products are warranted to be free from defect, except those related to the natural color variation inherent in the production of cast stone. Any defective product will be replaced.

Crating: Add $200 for each crate required for shipping.

Completion: Allow 4 to 6 weeks for completion.

Rush: An order may be expedited for $400. This will guarantee a less than 4 week lead time provided the order is paid in full in advance.

Delivery: The freight company delivers to the curbside only and will not deliver inside the house. We always request that your crate be delivered by a truck with a liftgate. However, a liftgate is not always available with the carrier in your area.

When the freight company calls you to make an appointment for delivery ask them if they have a liftgate available. In the event they do not have a liftgate available, you will need to have 3 or 4 people there to unload from the trucker’s tailgate. The stones are very heavy. Dropping or lifting the stones can cause personal injury. Old World Stoneworks is not responsible for any injuries that may occur as a result of trying to move or lift our products.

We are not responsible for expenses incurred with the delivery including scheduled masons, assistants or missed appointments.

Holding: If you are not able to accept delivery on the date specified on your order, Old World Stoneworks will hold your order for up to 4 weeks from our completion date, provided the balance is paid in full. After this period a storage fee of $100 per month will be required to hold/store the order

By placing an order on the Old World Stoneworks website, over the phone or through email or any other correspondence with an Old World Stoneworks representative,  you agree that you have read and understand the above Terms and Conditions and agree to be bound by them. Old World Stoneworks reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms and Conditions in whole or in part, at any time; we may notify you of such changes by any reasonable means, including by posting the revised version of these Terms and Condition on the Website.  However, any change to these Terms and Conditions shall not apply retroactively to any claim or dispute between you and Old World Stoneworks.

Fireplace Accessory Policies

SALES, RETURN & REFUND POLICES

Payment Terms: Credit card payments are accepted. Any changes made after the order has been placed are subjected to additional fees. Payment in full is required at the time of purchase.

Exchanges For Damaged Items: All fireplace accessories are packaged very carefully to avoid any damage from occurring. All claims on damaged items occurring during shipment must be reported to Old World Stoneworks Immediately. Damaged items reported within 5 days of arrival will be replaced.

Returns: If an order is returned after it has shipped, there is a 50% return/restocking fee. A refund of no greater than 50% will be issued. Upon arrival at our factory of the return, the item will then be inspected for damage. If any items are damaged on the return, no refund will be issued. The customer is responsible for making their own return shipping arrangements and any additional shipping costs, ie repackaging and handling fees to our factory. Monogrammed items are not returnable.

Cancellations: If any order is canceled after the order has been placed but before shipment, there is a 50% restocking fee.

Warranty: Every Fireplace accessory is hand forged and has an antique finish. The hand finishes create a unique one of kind custom item. Our products are warranted to be free of defect except those related to the variances associated with the antique hand finishes. Any defective item will be replaced.

Completion: Lead times are 10-14 days. Allow 4 weeks for all monogrammed items.

Delivery: Shipping and packaging is included with the Fireplace accessories.

By placing an order on the Old World Stoneworks website, over the phone or through email or any other correspondence with an Old World Stoneworks representative, you agree that you have read and understand the above Terms and Conditions and agree to be bound by them. Old World Stoneworks reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms and Conditions in whole or in part, at any time; we may notify you of such changes by any reasonable means, including by posting the revised version of these Terms and Condition on the Website. However, any change to these Terms and Conditions shall not apply retroactively to any claim or dispute between you and Old World Stoneworks.