Customer Examples & Testimonials

We pride ourselves in our customer service, which is surpassed by none in the industry. The selection of a fireplace surround and mantel is an important decision. Our no-pressure, knowledgeable staff will work with you during this process and assist you in selection of a surround that will add lasting value and beauty to your home. To insure the perfect fit and style, our technical staff work directly with the homeowner, architect, builder and mason. Our technicians provide scale drawings of the surround and mantel you have selected with your unique situation in mind. We want your fireplace to be the very best – it’s a reflection on us!

From our Customers:

the Conrad Cast Stone Mantel That Replaced The Old Wooden Mantel Click to enlarge the photo(s)
Many thanks for the months of work and planning you helped to put into our new fireplace purchase. I appreciate your patience and attention to detail as well as your genuine concern in helping us choose the right style for our new home. We are so very happy! The Conrad was the perfect size and fit in our den!
Nicole M. | Flower Mound, TX
Before Picture of Stamford Install Stamford With Raised Hearth Installation Stamford Mantel With Raised Hearth Click to enlarge the photo(s)
We love the fireplace [Stamford] & how great it looks in our spec home! Thank you so much for rushing it to us & producing such a quality piece. Every person we communicated with at OWS was so friendly, helpful & efficient. Five star service for sure! We will definitely work with you in the future! Thanks Again!
Elise Dickson | Lincoln, NE
Just wanted you to see the Amhurst mantel installed in our home a few years back; you had built this for us. We really like the look it gives to the room and the burning of real wood is a plus. Thanks for a job well done.
Hank D | Prescott, AZ
On a project where every detail was custom and several delays were encountered with other vendors, I'm pleased to pass on to you and Old World Stoneworks that your services and products were one bright spot. We ordered the Gatwick mantel with a custom overmantel, and the design and ordering process went smoothly, delivery was on time, and the product met my (and the owners) expectations. The installation contractor loved the product. And it fit the existing conditions perfectly. I wish all our orders with other vendors would have gone so well.
Leonard S | Milton, MA
Old World Stoneworks was fantastic to work with from the design phase through the installation. As a Creative Director for an advertising agency, I am beyond picky-- but our cast stone mantle exceeded my expectations. We are local, and the installer that OWSW recommended did a fantastic job with really crisp, even mortar lines where the stone pieces meet and where the mantle meets the sheetrock. I loved being able to customize their design to fit our space. The TV had to be over the fireplace in our living room. But we didn’t want it to be mounted too high on the wall. We were able to shorten the “legs” of the Oxford mantle to ensure a comfortable viewing position while seated. In this age of 3D printers and faux everything, it’s nice to see good old-fashioned craftsmanship and genuine customer service.
Shane & Dana Altman | Dallas, TX
...we are delighted with our beautiful fireplace surround, it gets all kinds of compliments from our visitors... Thanks again for all your help. You guys are great! With kindest regards, 
Janet & Larry J | Bristol, VA
We absolutely love our new fireplace [the Normandy]. Thank you guys for your amazing customer service and efficiency. We are very happy customers.
Tammy S | Waco, TX
I would like the opportunity to tell you how wonderful it has been to work with your company.  I was very hesitant to order your fireplace surround sight unseen, it was only due to the many telephone communications we had that I felt assured that it was a quality product and that you would provide any installation instructions that might be required.
Mary A | Churchville, PA
Hello Mike, Hope you have been well. I wanted to show you the finished product [The Laurent Mantel]. Many thanks for your help and happy to recommend you!!!
Greg Nukho | Scarsdale, NY
I bought a fireplace from you guys in 2010 when I lived in Irving, TX. Was very happy with it, was great to be able to stop by your office in Dallas to see some of the products.
Ron B | Chadds Ford, PA