We pride ourselves in our customer service, which is surpassed by none in the industry. The selection of a fireplace surround and mantel is an important decision. Our no-pressure, knowledgeable staff will work with you during this process and assist you in selection of a surround that will add lasting value and beauty to your home. To insure the perfect fit and style, our technical staff work directly with the homeowner, architect, builder and mason. Our technicians provide scale drawings of the surround and mantel you have selected with your unique situation in mind. We want your fireplace to be the very best – it’s a reflection on us!
From our Customers:
Thanks for all your help in selecting and ordering my fireplace surround... It will be the centerpiece of my already dramatic living room. Thank you,
Norma S | Millbrae, CA
Ken Oster Homes would like to thank Old World Stoneworks for the beautiful fireplace surround. We’ve been In the homebuilding industry for over 30 years and have been skeptical about ordering products from out of state or over the internet. Old World Stoneworks has been an excellent company to work with, materials were shipped on time, with the custom fit sizes all made correctly -not to mention the high quality and craftsmanship. I would recommend Old World Stoneworks without a doubt. Thank you for your professionalism and attention to detail. We look forward working more with you.
Ken Oster, Construction Manager for Ken Oster Homes | Omaha, NE
The fireplace surround and mantel looks beautiful. The masons did a great job! They also said that the video was an A-class production and made their work much easier. Thank you for your excellent customer service.
Petra N | Minneapolis, MN
I'm enclosing a couple photos of a job you did for me back in Spring of '99. The homeowners love it and have had plenty of compliments. Thank you for making this project such a success. Best regards,
Leslie G | Smyrna, GA
I can't tell you how wonderful you are in person, but I have to do so within this email! You went out of your way--above and beyond what I ever expected and I sincerely appreciate all your help and guidance. I have never gotten many good ideas and reference information from any of the other contacts I have made. Some do not even bother to respond to my emails. This cannot be said of you. You have been very considerate in providing me a means of finding assistance with getting my cast stone surround and columns looking good. You should be commended, and I am very impressed by your professional and sincere attitude. It is something I definitely do not find often in the course of finding help with work I need done. Thanks so much!
Sharon B | Spokane, WA
Dear Old World Stoneworks, Just wanted to take a moment to let you know how pleased we have been with your service. I wish all businesses would operate as you do. This has been the one bright spot in our house building process. Thank you again.
James & Linda V | Paducah, KY
I would like to thank everyone at Old World Stoneworks for the quality workmanship and excellent customer service that we received during the recent purchase of fireplace mantel surrounds for one our newest custom homes. We set high quality standards for each custom home that we build. It was great to see your company perform to those same standards. We look forward to working with you on future homes.
Leland T, Turnipseed Homes | Denton, TX
We are thrilled ... I want to thank you and your company for the support throughout this project. You helped us from drawings back and forth on fax and sending us instructions and speaking many times on the phone when we needed answers. Also, your CD was a great help as well as the written instructions. Thank you again!
Lynn & Carl Z | South Glastonbury, CT
I wanted to thank you for your help! My fireplace mantel is installed and looks super! The mantel is a beauty! Thanks to all of you at Old World Stoneworks.
Silvio M | Chappaqua, NY
Many thanks for your support through the ordeal with our most beautiful fireplace mantel! It has been a pleasure doing business with a company with strong ethics!
Cheryl & Jeff Z | Spokane, WA