 |
 lease
call to place your order. We will send you a quote by fax or mail.
The quote will contain all charges including shipping and crating. |
| You
might notice that we do not use an "order form" per se. Each Old World
Stoneworks order amounts to a custom product. By placing orders by phone one of our
professional staff can talk directly to you, the buyer, and walk you through the many
unique options available assuring you of the best application possible. You may use our worksheets to help assure a perfect fit to your application. Either complete and submit the form online or print the form and fax it to us at 214-826-3227. |
Payment Terms |
| A 50% deposit is required to begin production. The balance is due in full before shipment. However, if you prefer, we can ship the order C.O.D. but please be aware that the freight company adds an additional 5.7% of the total balance. Any changes made after an order has been placed are subject to additional fees. If an order is cancelled after production has begun, it is subject to a 20% restocking fee. All returned checks are subject to a $25.00 service charge. |
Production Time |
| Allow 4 to 6 weeks for production. Please let us know if you are in a rush and we will do whatever we can to accommodate your time frame. |
Delivery |
| Our products are manufactured in Dallas, Texas and shipped by common carrier to almost everywhere in the continental United States. We always ask that the trucking company use a lift gated truck for delivery, but this is not always possible, so please have two or three men ready to unload from the trucker's tailgate. In rare cases where the location is remote or in residential areas that do not allow large trucks the customer may have to arrange secondary delivery. If you are not ready for shipment from our factory at the date specified on your invoice, we can hold your order up to four weeks provided the order is paid in full. |
Damages In Shipment |
| All claims on apparent or concealed shipping damage must be reported to Old World Stoneworks within seven days of delivery. Old World Stoneworks will replace any broken stones to you at no charge usually within 10 days. Save all broken stones and all packaging material so we can make a claim with the freight company. |
|
Warranty |
| Old World Stoneworks' products are warranted to be free from defect, except those color variations typical to cast stone. Any defective products will be replaced. |
|
All
mantels are designed by Old World Stonework's in-house designer.
|
Old World Stoneworks |
| ©Copyright 1998-2010 Old World Stoneworks All materials embodied herein are protected through copyright and tradedress laws. Unauthorized copying of these mantels or drawings in whole or in part will be subject to litigation. |
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